Terms & Conditions
A LEGAL DISCLAIMER
These terms and conditions (“Terms”) apply to the use of our website, app, and services (“Services”) by you (“Customer”, “you” or “your”). By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.
We are Ship365 Shipping Private Limited, a company registered in India, under company number ***** and with our registered office at No-7,City Center Plaza,Mount Road,Chennai. (“we”, “us” or “our”).
We reserve the right to change these Terms at any time by posting the updated version on our website or app. You are responsible for checking these Terms regularly to ensure that you are aware of any changes. Your continued use of our Services after any changes means that you agree to the updated Terms.
OUR SERVICES
We provide shipping services from China and Hong Kong to India through air and sea. We act as an intermediary between you and our shipping partners, who are responsible for the actual transportation and delivery of your goods. We do not own, operate, or control any of the vessels, aircrafts, vehicles, or facilities used by our shipping partners.
YOUR OBLIGATIONS
You agree to:
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Provide us with accurate, complete, and up-to-date information when using our Services, such as your name, address, email, phone number, payment details, and details of the goods you wish to ship.
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Comply with all applicable laws, regulations, and customs requirements when using our Services, such as obtaining any necessary permits, licenses, or approvals for your goods, paying any taxes or duties, and declaring any restricted or prohibited items.
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Pack your goods securely and appropriately for shipping, using suitable materials and labels, and following any instructions or guidelines we may provide.
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Ensure that your goods are not illegal, dangerous, hazardous, perishable, fragile, or otherwise unsuitable for shipping. We reserve the right to refuse, suspend, or cancel any shipment that we deem to be in breach of this clause.
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Insure your goods against any loss, damage, or delay that may occur during shipping. We are not liable for any such loss, damage, or delay, unless it is caused by our negligence or wilful misconduct.
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Notify us promptly of any issues, complaints, or claims related to your shipment, and cooperate with us in resolving them.
OUR FEES & PAYMENTS
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You agree to pay us the fees for our Services as quoted on our website or app, or as agreed with us in writing. Our fees are based on the weight, volume, dimensions, value, and destination of your goods, as well as the mode of transportation and delivery time you choose. Our fees may also include any surcharges, taxes, duties, or other costs that we incur on your behalf.
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You can pay us by using any of the payment methods available on our website or app. You must pay us in full before we process your order. If you fail to pay us on time, we may suspend or cancel your order, and charge you interest at the rate of [Rate]% per month on any overdue amount.
We will use reasonable care and skill in providing our Services to you. However, we are not liable for any loss, damage, or delay that may occur during shipping, unless it is caused by our negligence or wilful misconduct.
Our liability for any loss, damage, or delay is limited to the lesser of:
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The actual value of your goods;
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The amount of insurance coverage you have purchased for your goods;
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The amount of [Amount] per kilogram of your goods.